Frequently asked questions

Each plan covers a different level of protection for your home. Depending on the plan you choose, cover can include your boiler, central heating, controls, plumbing, pipework, electrics and drainage.

Smart Cover is the entry-level plan. It is designed for customers who want simple cover including annual servicing and emergency support.

Smart+ Cover provides a higher level of protection, including boiler cover, controls, breakdowns, heating system protection and radiator cover.

Total Home Cover is the most comprehensive plan. It includes wider protection for your boiler, heating system, plumbing, pipework, electrics and drainage.

Yes. MyHomeCover uses a clear excess fee for repair visits. This helps keep monthly costs simple and predictable.

We aim to keep pricing clear and easy to understand. Any excess, exclusions or limits should be checked before signing up so you know exactly what is included.

Fair usage terms may apply. The exact limits and exclusions are explained in the plan terms and conditions, so it is important to read these before joining.

No, you can sign up online in minutes. However, cover is still subject to eligibility, plan terms and any exclusions that apply.

Your cover starts 14 days after joining for breakdowns. Annual servicing can begin straight away, subject to availability.

Yes. MyHomeCover has options for homeowners and landlords. Landlord cover may include additional requirements such as safety checks depending on the selected plan.

You can report a breakdown through the support process provided with your plan. Once the issue has been logged, support will be arranged based on your cover level and availability.

Attendance times can depend on your location, engineer availability, the type of issue and parts availability. Emergency support is available 24/7.

Parts and labour may be included depending on the plan and the repair required. Always check the plan details so you know what is covered before raising a claim.

No problem — let us know and we’ll help transfer your cover where possible. The new property may need to meet eligibility and postcode requirements.